Política de frete

Willowbrook Home works with a small number of trusted suppliers to bring you a wide catalog of home, kitchen, pet, travel, and outdoor products at fair prices. Because many of our items ship directly from our supplier network rather than a single local warehouse, please read this policy before ordering so you know exactly what to expect.

Processing time

Orders are processed within 1-3 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking information once it leaves our supplier's warehouse.

Delivery time

Delivery time varies by product and depends on where it ships from. As a general guide:

Standard shipping: 10-20 business days from the date of dispatch
Select items with regional/US-based fulfillment: 5-10 business days from the date of dispatch (noted on the individual product page when it applies)

These are estimates, not guarantees. Delivery times can be affected by customs processing, local carrier delays, weather, and seasonal peaks (particularly around major US holidays). We do not currently offer expedited/rush shipping.

We will never advertise a specific delivery window on an ad, product page, or Google Shopping listing that we do not have a reasonable, current basis for. If a specific order is going to be delayed beyond the window shown at checkout, we will email you with a revised estimate and the option to cancel for a full refund, consistent with our obligations under US shipping-disclosure rules.

Tracking

Every order ships with tracking. You'll receive a tracking link by email once your order ships; it can take 2-5 days for tracking information to first update after dispatch.

Shipping costs

Shipping costs are calculated based on your order and delivery address, and are always displayed at checkout before you complete your purchase.

Customs, duties, and taxes

For orders shipping to addresses outside the country of origin of the product, the recipient may be responsible for customs duties, import taxes, or brokerage fees charged by the destination country. These are not included in the item price or shipping cost and are outside Willowbrook Home's control.

Lost or missing packages

If your tracking shows delivered but you haven't received your package, please wait 48 hours (packages are sometimes marked delivered slightly early) and check with neighbors/your building's mail room before contacting us. If your package is genuinely lost in transit (no tracking movement for 10+ business days past the estimated delivery window), contact us at support@willowbrookhome.online and we will investigate with the carrier and offer a reshipment or refund.

Questions

Operator of record: LEONARDO BERGONZI DE SOUZA JUNIOR LTDA (CNPJ 48.079.199/0001-11), QS 5 Rua 400, Lote 2, Areal (Aguas Claras), Brasilia, DF, 71960-540, Brazil.