Política de privacidade

Last updated: July 23, 2026

Willowbrook Home ("we," "us," "our") operates willowbrookhome.online (the "Site"). This policy explains what personal information we collect, how we use it, and the choices you have.

Willowbrook Home is operated by LEONARDO BERGONZI DE SOUZA JUNIOR LTDA, a company registered in Brazil (CNPJ 48.079.199/0001-11). This means your order information is processed by a Brazil-based operator using US-facing e-commerce infrastructure (Shopify, payment processors, and shipping/tracking partners), we note this here in the interest of being straightforwardly accurate about who you're buying from, not hidden in fine print.

Information we collect

Information you give us directly:

  • Name, email address, shipping and billing address, phone number (when provided at checkout)
  • Payment information (processed directly by our payment processor, we do not store your full card number on our own systems)
  • Any information you send us via email or a contact form (e.g., a support request)

Information collected automatically:

  • Device and browser information, IP address, pages viewed, and time spent on the Site, via cookies and similar technologies
  • Purchase and browsing behavior, used for analytics and to show you relevant ads (see "Advertising" below)

How we use your information

  • To process and fulfill your order, including sharing your shipping address with our fulfillment/shipping partners
  • To send you order confirmations, shipping updates, and respond to support requests
  • To send you marketing emails, only if you've opted in, you can unsubscribe at any time via the link in any marketing email
  • To improve the Site and our product catalog based on aggregate browsing/purchase patterns
  • To detect and prevent fraud

Advertising and analytics

We use Google Ads and Google Analytics to measure how customers find and use the Site, and to show Willowbrook Home ads to people who have visited the Site or are likely to be interested in our products (remarketing). Google may use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising through Google's Ads Settings or www.aboutads.info.

Third parties we share data with

We share information with the following categories of service providers, only as needed to run the Site and fulfill orders:

  • Shopify, our e-commerce platform, which processes and stores order/customer data on our behalf
  • Payment processor(s) (e.g., PayPal), to process your payment; we do not see or store your full payment card details
  • Shipping/fulfillment partners, to deliver your order and provide tracking
  • Google (Ads/Analytics), as described above
  • Any email/SMS marketing platform we use, only for customers who opted in

We do not sell your personal information to third parties for their own marketing purposes.

Cookies

We use cookies to keep your cart working, remember your preferences, and support the analytics/advertising described above. You can disable cookies in your browser settings, though parts of the Site (like the shopping cart) may not work correctly without them.

Data retention

We retain order and account information for as long as needed to fulfill orders, comply with tax/accounting obligations, and resolve disputes, after which it is deleted or anonymized.

Your choices and rights

  • Marketing emails: unsubscribe anytime via the link in any email we send
  • Access/deletion requests: contact us at support@willowbrookhome.online to request a copy of the personal information we hold about you, or to request deletion, subject to what we're legally required to retain (e.g., for tax records)
  • California residents: you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion. Contact us at support@willowbrookhome.online to exercise these rights.

Children's privacy

Willowbrook Home is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision.

Contact us

Questions about this policy or your data: support@willowbrookhome.online

Operator of record: LEONARDO BERGONZI DE SOUZA JUNIOR LTDA (CNPJ 48.079.199/0001-11), QS 5 Rua 400, Lote 2, Areal (Aguas Claras), Brasilia, DF, 71960-540, Brazil.