Contact Willowbrook Home for Customer Support

Contact Willowbrook Home

Contact our team if you have a question about an order, a product, or anything else? We're happy to help.

Email: support@willowbrookhome.online
We aim to respond within 2 business days.

Business address:
Willowbrook Home, operated by LEONARDO BERGONZI DE SOUZA JUNIOR LTDA (CNPJ 48.079.199/0001-11)
Quadra QS 5 Rua 400, 25, 71960-540, Brasília, Distrito Federal, Brazil

For questions about an existing order, please include your order number so we can help you faster. For returns and refunds, see our Refund Policy. For shipping timelines, see our Shipping Policy.

What to include in your message

For an existing purchase, include the order number and describe what you need help with. If your question concerns one item in a larger order, tell us the product name and the option you selected. A clear description helps us understand the issue without asking you to repeat the same information.

Product questions before ordering

Check the product listing for measurements, materials, and available variants. If you are unsure whether an organizer will fit your drawer, cabinet, or vehicle, contact us with the product link and the measurements you are comparing. Please do not assume that similar-looking products or different variants have identical dimensions.

Delivery and return questions

For delivery information, review the Shipping Policy linked above and any tracking information provided for your order. For a return or refund question, review the Refund Policy before sending an item back. Explain the issue in your message so we can help you find the relevant information for your purchase.

Keep your information safe

Do not send passwords, full payment-card numbers, or verification codes in your message. Your order number and a description of the question are the best starting point when you contact customer support.